Cancellations

Orders can be cancelled within 24 hours of placing the order and any deposit is paid will be refunded back to you. However, once the order is placed and manufacturing process have started (typically after 24h from order) you will lose your deposit. The remaining payment of your order is payable at the start of the installation with other words on delivery.

ArmaGado Warranty

Every ArmaGado comes with 10 years Guaranty against rot.
All customers are advised to carry-out a basic annual maintenance to keep the structure in its best appearance just like every wooden structure. As the wood is a natural material, it is expected to shrink and expand due to the fact been exposed to the elements.

Complaints Policy

ArmaGado is committed to providing a high-quality service to everyone we deal with. In order to do this, we need you to give us any comments about our service, and to tell us when we get things wrong. We want to help you resolve your complaint as quickly as possible.
We treat as a complaint any expression of dissatisfaction with our service which calls for a response. We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our service.

Courtesy and respect

You can expect to be treated with courtesy, respect and fairness at all times. We expect that you will also treat our staff dealing with your complaint with the same courtesy, respect and fairness
We will not tolerate threatening, abusive or unreasonable behaviour by any complainant. Such situations are rare, however, should they happen, we will cease communication with the complainant immediately in accordance with our vexatious complaints, unreasonable and abusive behaviour policy, and will inform the appropriate authorities as necessary.

How to make a complaint

You can make a complaint in a number of ways:
by e-mail: info@armagado.co.uk
by post: 4 North Street, Milton Keynes, MK2 2PY